Friday 18 April 2014
 
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customer service

Silah Gulf shares experiences at Dubai summit

Silah Gulf, an award winning business process outsourcer (BPO) and leading customer experience solution provider in the GCC, provided an insight into its experiences and the opportunities in the sector at a key summit in Dubai. Th

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Silah Gulf shares experiences at Dubai summit

Silah Gulf, an award winning business process outsourcer (BPO) and leading customer experience solution provider in the GCC, provided an insight into its experiences and the opportunities in the sector at a key summit in Dubai. Th

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Service Hero names nominees for top award

Service Hero, Kuwait’s only annual customer satisfaction index, today revealed the top three companies nominated in each of the 16 industry categories, based on customers’ feedback and insight provided during the six month-long asses

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Bahrain TRA inks service deal with Silah

Bahrain’s Tele-communications Regulatory Authority (TRA) has signed a two-year contract with Silah Gulf, a customer service solution provider. Under the contract, Silah will provide response services to inquiries and complai

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Batelco introduces Hindi IVR for helpdesk

Batelco, a leading telecom services provider in Bahrain, has introduced Hindi language to its interactive voice response (IVR) Customer Contact Centre, to enhance support services for its Indian customers. Through the Hindi IVR, c

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DHA launches on-site customer service

Dubai Health Authority (DHA) has launched a new customer service initiative, aiming to provide a high level of customer satisfaction and a pleasant hospital experience to its patients and family members. The initiative known as &l

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Seha wins European award for best practices

Abu Dhabi Health Services Company (Seha) has won the 2013 European Award for Best Practices in the Platinum Category in recognition of its accomplishments in customer satisfaction and results in quality management. This award is o

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DHL Qatar wins top customer service awards

DHL Express Qatar bagged two major honors for its customers and call center services at the recent EMEA Contact Center World 2013 conference in Vienna. The company received the silver awards for ‘Best Customer Service EMEA 2

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Tamkeen opens a ‘one-stop shop’ in Seef Mall

Tamkeen opened its new Customer Service Centre at Seef Mall today, under the patronage of its chairman Shaikh Mohammed bin Essa Al Khalifa. The opening of the centre comes as part of Tamkeen’s efforts to enhance channels of

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One-third of Mena consumers shopping online

Roughly 33 per cent of Mena consumers now make online purchases and industry analysts expect e-commerce in the region to reach an estimated $15 billion in 2015, an industry expert said. Even retail chains with established physical

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