Thursday 24 April 2014
 
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Customer satisfaction

Flynas scores 91pc in customer satisfaction

Flynas, Saudi Arabia’s national carrier, recently conducted a survey among 41,000 guests which revealed a customer satisfaction of 91 per cent in 2013. The survey measured customer satisfaction starting from booking the tick

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Viva Bahrain wins top award

Viva Bahrain, a telecom services provider in the kingdom, said its has been recognised as 'best in customer satisfaction' at the 2013 Middle East Call Centre Awards, held in Dubai. The award honours organisations that have

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Dubai Customs holds discussion on quality

Dubai Customs has recently received a delegation from Dubai Police General Headquarters, which attended a discussion about best practices in the field of quality, particularly ISO 2007:10001 concerning customer satisfaction. Ahmed Abdul Sa

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UAE updates government services portal

UAE has launched an updated version of integrated portal My Gov (mygov.ae) with the participation of about 40 federal government authorities. The My Gov initiative aims to activate communication channels between customers and federal gover

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Lexus tops customer satisfaction index

Lexus ranked highest in customer satisfaction among luxury brands in the J D Power and Associates 2012 Customer Service Index (CSI) Study for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 1

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Samsung 'tops in customer satisfaction’

Samsung Electronics was ranked ‘Highest in Customer Satisfaction with Clothes Washers and Dryers,’ by J.D. Power and Associates, a leading US consumer research company. The company was rated according to the 2011 Laundry Appliance Study, a

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Al Tayer tops Ford dealer rating

Al Tayer Motors, the Ford, Lincoln and Mercury importer in the UAE, has achieved the highest customer satisfaction index rating among Ford dealers in the Middle East for 2009. The distinction was achieved together with Premier Motors, Al T

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Ford ‘tops customer satisfaction in quality’

US-based Ford Motor Company now has the highest customer satisfaction with vehicle quality among all major automakers, said a new consumer research study. Eighty-four percent of customers who purchased 2010 model-year Ford, Lincoln and Mer

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eGovernment hires Nielsen for survey

Bahrain’s eGovernment has signed an agreement with the Nielsen Company, a leading marketing information provider, towards conducting a series of studies to assess public indices in several areas. Nielsen will conduct a series of studi

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Small rise in US customer satisfaction

A survey of US consumers shows satisfaction with the products and services they buy improving just a little, but it also suggests their spending may remain weak. The American Customer Satisfaction Index, the result of a quarterly survey by

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