Friday 29 July 2016
 
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customer experience

Customer service defines customer experience

Nobody can deny that we are now in the age of the customer. Through online and mobile channels they are well informed and this information allows them to compare and choose the most convenient provider/vendor. If they are not happy, they can eas

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Customer experience ‘top priority for telcos’

For more than two-thirds of telecommunications C-suite customer experience management is top strategic priority over the next three years, according to a new report from EY, a global leader in assurance, tax, transaction and advisory services.

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IoT: Revolutionising the retail industry

Retailers are experimenting with the Internet of Things (IoT) to offer new services, reshape the customer experience and enter new markets by creating digital ecosystems, a report said. The proliferation of connected devices coupl

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Viva Kuwait, Huawei to set up innovation centre

Viva Kuwait, a major telecom operator, has signed an MoU with Huawei to establish a new Joint Innovation Center for Customer Experience Management, the first of its kind in region, at the recently held Mobile World Congress in Barcelona.

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Customer focus for Dubai broadband meet

Improving the customer experience, exploring the business models, strategies and innovative services required to maintain customer loyalty will form the agenda for an upcoming broadband event in Dubai. The fifth edition of Broadba

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Psilog to offer excellent customer experience

Psilog International, a regional value added distributor (VAD) and authorised service centre for Psion solutions in the Middle East, said it aims to raise the bar by offering excellent customer experience. The move by Psilog to focus on bo

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