Saturday 25 October 2014
 
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contact center

Inin, Awal IT sign partnership for Saudi

Interactive Intelligence Group (Inin), a global IT solutions provider, has signed a partnership agreement with Awal IT Services, a subsidiary of Saudi Telecom Company (STC), which makes Awal an ‘Elite’ partner for Saudi Arabia.

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Smart Link completes phase-1 of Amer project

Smart Link BPO Solutions and Contact Centers, a Riyadh-based member of Al Khaleej Training and Education Group, said it has completed the first phase of the National Contract Center (Amer) project for Saudi Arabia’s e-Government programme.

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Interactive Intelligence named 'leaders' in report

Interactive Intelligence Group, a global provider of unified IP business communications software and services, has been positioned by Gartner in the ‘leaders’ quadrant of its 2013 Magic Quadrant for Contact Center Infrastructure repo

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Avaya implements KFH contact center

Avaya, a leader in business communications and collaboration, said it has deployed its next-generation contact center at Kuwait Finance House. Avaya said KFH’s contact center is based on the Avaya aura communication manager, which helps de

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Inin to host contact center Web event

Interactive Intelligence (Inin), a global provider of unified IP business communications solutions, will host a Web event on January 27 focusing on the latest contact center technology trends. The free Web event titled, “2011: What Every C

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