Sunday 22 April 2018
 
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Gartner

Digital business requires growth mindset: Gartner

When embarking on a digital business transformation, too often organizations ignore the need to change the mindset of their staff, according to leading research and advisory company Gartner. “A technology shift not backed up

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25pc of customer service ops to use virtual assistants

Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to research and advisory

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Spire inks cyber security tie-up with Gartner

Spire Solutions, a leading value-added distributor in the region, has inked an agreement with leading research and advisory firm Gartner to bring global cyber security practices to the Middle East.  The service agreement was

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Nearly half of CIOs planning to deploy AI: Gartner

Artificial intelligence (AI) deployments are just beginning to take place, said leading research and advisory Gartner in a new report, highlighting that four per cent of CIOs have implemented AI, while a further 46 per cent have developed plans

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AI a game changer for personal devices: Gartner

Emotion artificial intelligence (AI) systems are becoming so sophisticated that by 2022, personal devices will know more about an individual's emotional state than his or her own family, predicts leading research and advisory company Gartner

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Global IT spending to reach $3.7trn in 2018

Worldwide IT spending is projected to total $3.7 trillion in 2018, an increase of 4.5 per cent from 2017, according to the latest forecast by Gartner, a world-leading leading research and advisory company. "Global IT spending

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Global semiconductor revenue grows 22pc in 2017

Worldwide semiconductor revenue totalled $419.7 billion in 2017, a 22.2 per cent increase from 2016, according to preliminary results by Gartner, a leading research and advisory company. Undersupply helped drive 64 per cent revenu

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Huawei named leader in Gartner Magic Quadrant

Gartner, one of the world’s leading authorities on IT research and advisory, has named Huawei as one of the ‘Leaders’ in its 2017 Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs report.

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Global security spending to top $96bn in 2018: Gartner

Worldwide security spending is expected rise to a total of $96.3 billion in 2018, an increase of 8 per cent from 2017, said a new report from Gartner, a leading research and advisory firm.  Organizations are spending more on

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Automation will transform work outsourcing: study

Intelligent automation will transform workplace outsourcing, said research and advisory firm Gartner, adding that sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts. Gartner

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