Dimension Data, the $6.7 billion services and solutions provider, has predicted an increase in headcount in the global contact centre industry over the next two years.
The announcement follows the group’s forecast that, over
The largest category of IT incidents are due to human error, while nearly one-third of all incidents – 6 per cent configuration errors plus 26 per cent other human errors – are potentially avoidable, a report said.
The phone is the fourth choice of engagement for Generation Y, individuals born between 1980 and 2000, after electronic messaging, social media and smartphone applications, said a study.
The new contact centre research conducted b
Dimension Data, a leading ICT solutions provider, has expanded its global collaboration with US-based software firm Citrix to broaden the scope of services for client computing, cloud, networking, data centre and enterprise mobility.
Future networks will cost about half of what traditional networks cost today, as they will require a smaller capital investment to roll out and will be cheaper to operate, a report said.
They will also be easier to manage, provide
While the number of devices on corporate IT networks carrying vulnerabilities dropped 8 percentage points in 2012 compared to the previous year, it still highlights a lax approach on security on the part of network managers, said a report.
The price on the bottom line of your ICT maintenance contract is often not what you actually pay for support. This is not because your service provider is billing inaccurately; in fact, it has more to do with costs incurred by your own organisat
Etisalat today signed a Memorandum of Understanding (MoU) with Dimension Data, a global specialist ICT services and solution provider, to explore opportunities for offering joint go-to-market ICT services to customers.
As per the agreement
Dimension Data, the $4 billion IT solutions and services provider, has won DP World's ‘3 x3’ Award, for its contribution to DP World’s Responsible Business Practices (RBP) initiatives.
DP World’s RBP initiatives include community suppo
Dimension Data, the $4.5 billion specialist IT solutions and services company, has appointed Nader Atout as their new managing director for the Gulf region.
In his new role, Atout will be responsible for overseeing the company’s business a